Privacy & Cookie Policy

Last updated: 08.01.26

Global Telecom Group Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect personal data when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Data Controller: Global Telecom Group Ltd
Email: [email protected]
Telephone: 0330 440 1000

2. What Personal Data We Collect

We may collect the following information:

Name and business name
Email address and telephone number
Billing and payment information
IP address and website usage data
Information you submit via contact forms, email, or telephone

We only collect data that is necessary for legitimate business purposes.

3. How We Use Your Data

We use personal data to provide and manage our services, respond to enquiries and customer support requests, process orders, contracts, and payments, communicate important service or account information, improve our website and services, and meet legal and regulatory obligations.

We do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract
Legitimate business interests
Legal or regulatory obligation
Consent, where required

Consent can be withdrawn at any time.

5. Data Sharing

We may share data only where necessary with service and technology providers, payment processors, and regulatory or legal authorities where required by law. All third parties are required to handle data securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary to provide services, meet legal, accounting, or regulatory requirements, and resolve disputes. Data is securely deleted or anonymised when no longer required.

7. Your Data Protection Rights

You have the right to access your personal data, correct inaccurate or incomplete data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent at any time.

8. Cookies

Cookies are small text files stored on your device when you visit a website. They help the site function correctly and improve user experience.

We use essential cookies for core functionality, analytics and performance cookies (with consent), and functional cookies to remember preferences.

9. Third-Party Cookies

We may use trusted third-party services such as analytics providers that place cookies on your device. These providers manage their own cookie and privacy practices.

10. Managing Cookies

You can manage or withdraw cookie consent at any time using the cookie settings on our website or through your browser controls. Disabling cookies may affect website functionality.

11. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

12. Complaints

If you are unhappy with how your data is handled, you have the right to complain to the UK Information Commissioner’s Office (ICO).

13. Policy Updates

We may update this policy from time to time. Any changes will be published on this page.